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NYU Office of Global Services Orientation App
NYU Office of Global Services Orientation App
NYU Office of Global Services Orientation App
NYU Office of Global Services Orientation App
NYU Office of Global Services Orientation App
NYU Office of Global Services Orientation App
Collaborated on a user-friendly app to simplify NYU orientation for international students, focusing on effective research and user feedback. This project was part of a semester-long Learning Experience Design class.
Collaborated on a user-friendly app to simplify NYU orientation for international students, focusing on effective research and user feedback. This project was part of a semester-long Learning Experience Design class.
Collaborated on a user-friendly app to simplify NYU orientation for international students, focusing on effective research and user feedback. This project was part of a semester-long Learning Experience Design class.
Collaborated on a user-friendly app to simplify NYU orientation for international students, focusing on effective research and user feedback. This project was part of a semester-long Learning Experience Design class.
Collaborated on a user-friendly app to simplify NYU orientation for international students, focusing on effective research and user feedback. This project was part of a semester-long Learning Experience Design class.
Collaborated on a user-friendly app to simplify NYU orientation for international students, focusing on effective research and user feedback. This project was part of a semester-long Learning Experience Design class.
Fall 2018 (3.5 months)
Timeline
Designer, Co-Creator
Role
Fall 2018 (3.5 months)
Timeline
Designer, Co-Creator
Role
Background
Background
The NYU Office of Global Services (OGS) Orientation App project was initiated to address a key challenge faced by international students at NYU: navigating the complex maze of university procedures and adjusting to a new cultural environment. Typically, new students encountered these details during the in-person New Student Orientation, which was often overwhelming, leading to information overload. As a result, many students struggled to retain critical information, impacting their compliance with university policies.
The NYU Office of Global Services (OGS) Orientation App project was initiated to address a key challenge faced by international students at NYU: navigating the complex maze of university procedures and adjusting to a new cultural environment. Typically, new students encountered these details during the in-person New Student Orientation, which was often overwhelming, leading to information overload. As a result, many students struggled to retain critical information, impacting their compliance with university policies.
Goals
Goals
To develop the NYU Office of Global Services (OGS) Orientation App, designed to assist undergraduate international students in navigating NYU's policies and culture.
The goal of this project was to transform this orientation process into a more accessible, engaging, and user-friendly experience, particularly catering to the unique needs of international students who might be facing such a system for the first time in a new country.
1
To develop the NYU Office of Global Services (OGS) Orientation App, designed to assist undergraduate international students in navigating NYU's policies and culture.
The goal of this project was to transform this orientation process into a more accessible, engaging, and user-friendly experience, particularly catering to the unique needs of international students who might be facing such a system for the first time in a new country.
1
To develop the NYU Office of Global Services (OGS) Orientation App, designed to assist undergraduate international students in navigating NYU's policies and culture.
The goal of this project was to transform this orientation process into a more accessible, engaging, and user-friendly experience, particularly catering to the unique needs of international students who might be facing such a system for the first time in a new country.
Roles & Collaboration
Roles & Collaboration
The project spanned over 3.5 months and involved a collaborative effort with Corinne Brenner, an NYU PhD student. The tasks included extensive research, brainstorming, creating user personas based on insights from International Student Town Halls and interviews, and synthesizing this information into a practical, visually appealing, and intuitive app design.
The project spanned over 3.5 months and involved a collaborative effort with Corinne Brenner, an NYU PhD student. The tasks included extensive research, brainstorming, creating user personas based on insights from International Student Town Halls and interviews, and synthesizing this information into a practical, visually appealing, and intuitive app design.
Problem Statement
Problem Statement
How might we streamline and simplify the orientation process for international students at NYU, ensuring they receive vital information in an engaging, clear, and manageable way to prevent confusion and enhance their compliance with university policies?
How might we streamline and simplify the orientation process for international students at NYU, ensuring they receive vital information in an engaging, clear, and manageable way to prevent confusion and enhance their compliance with university policies?
How might we streamline and simplify the orientation process for international students at NYU, ensuring they receive vital information in an engaging, clear, and manageable way to prevent confusion and enhance their compliance with university policies?
Target Users
Target Users
New, undergraduate international students at NYU's New York campus.
Insights: Gathered through Town Halls, interviews, and research, leading to the creation of detailed user personas.
New, undergraduate international students at NYU's New York campus.
Insights: Gathered through Town Halls, interviews, and research, leading to the creation of detailed user personas.
Scope & Constraints
Scope & Constraints
Despite limited stakeholder feedback, we prioritized reducing cognitive overload with engaging content like videos and interactive features.
The task was to create a desktop or mobile application aligned with NYU's branding and accessibility standards.
Despite limited stakeholder feedback, we prioritized reducing cognitive overload with engaging content like videos and interactive features.
The task was to create a desktop or mobile application aligned with NYU's branding and accessibility standards.
Design Process
Design Process
Methodology: Combined ADDIE and Human-Centered Design models for research and solution application. (This was for a Learning Experience Design class at NYU Steinhardt - a teaching school).
Development: Iterative prototyping and testing with students, guided by ongoing research.
Solution: An interactive app prototype featuring NYU's branding and key orientation content. It also included information about how to get around New York City, how to use the subway, and what services NYU has to offer students.
Methodology: Combined ADDIE and Human-Centered Design models for research and solution application. (This was for a Learning Experience Design class at NYU Steinhardt - a teaching school).
Development: Iterative prototyping and testing with students, guided by ongoing research.
Solution: An interactive app prototype featuring NYU's branding and key orientation content. It also included information about how to get around New York City, how to use the subway, and what services NYU has to offer students.
Results and Reflections
Results and Reflections
Delivery: Presented an interactive prototype, a detailed research paper, and further recommendations.
Learning: The project underscored the importance of research and adapting to feedback constraints, with anticipation for OGS's decision on app implementation/development.
Delivery: Presented an interactive prototype, a detailed research paper, and further recommendations.
Learning: The project underscored the importance of research and adapting to feedback constraints, with anticipation for OGS's decision on app implementation/development.
Conclusion
The app was intended to be a one-stop solution for these students, providing them with all the necessary information in an easily digestible format, thereby reducing cognitive overload and enhancing their overall orientation experience. The design process incorporated various stages, from initial concept development to interactive prototyping, ensuring alignment with NYU's brand identity and accessibility standards.
Despite some limitations in terms of iterative feedback from stakeholders, the project moved forward with the aim to include interactive elements like videos and quizzes to make the learning process more engaging.
This project not only aimed to assist students in their transition to university life but also served as a valuable learning experience in creating user-centric digital solutions in an educational setting.
